Frequently Asked Questions

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We at Liberty Agarbathi take precautionary measures to ensure that you receive what you ordered. However, in case of a mistaken shipment, you can always contact our customer service team via the Contact Us to initiate and schedule the return process. Please wait for our email instructions before returning any item.

We at Liberty Agarbathi are fully dedicated to our customers’ satisfaction. Rest assured that products available on our website are 100% genuine and authentic.

You can place your bulk orders by contacting us via or simply call us at +91 80 2666 465 -/ 2666 8085 (9.30 AM – 6 PM, Monday to Saturday).

On receiving a damaged product, please initiate a return by reaching out to us on
and we will resolve the issue to your satisfaction.

Light the tip of the incense stick until it flames. Once the tip is glowing, carefully blow out the flame. Fix into an appropriate holder on a heat resistant surface. 

Our entire inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Liberty Agarbathi takes no responsibility for goods signed by an alternative person.

At Liberty Agarbathi reserves the right to cancel the order any point of item without any intimation. AT this moment In time we don’t hold any explanation. if any able to meet the requirement to the requirement of the order placed or order so placed/cancelled does not comply with the policy or for any other reason. We will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in the stock. We will send you a notification email as soon as the product is back in stock.

Yes, we will charge GST on all online orders. All prices shown are GST inclusive.

Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us.

When you are availing any of the payment systems offered at , we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you as per the following :
1. Lack of authorization for any transaction/s,
2. Or Exceeding the preset limit mutually agreed by you and between your “Bank s”,
3. Or Any payment issues arising out of the transaction,
4. Or Decline of transaction for any other reasons.


​Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. Not responsible for any omissions, typographical errors of descriptions and/or prices.
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